Best Practices

Welcome to Inside Greystone's Best Practices section. You'll find really helpful documentation here to help you ensure best practices for your local store. Be sure to comment and share what's working for you, too! 

Learn the Pourover Coffee Method


Using a pour over is an easy and convenient way to brew excellent coffee at home. The keys to getting good results are: using high quality, fresh beans; grinding the coffee correctly; using clean equipment; pouring correctly; using the right dose and temperature of water.

Video of Susquehanna Style presents: Square One Coffee . Lancaster, PA

You’ll need a cone, coffee, a filter, a grinder, a cup for waste, and a mug for your coffee.

Customer-centricity in Retail


Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these…


How To Make Cappuccino


This is a great video on how to make a perfect cup of cappuccino. Please review for training purposes only. 

How To Guides


This is a series of How-To Guides for making great coffee and food in your store location.

Waste Management for Stores


Sustainable foodservice is a goal which many operators are pursuing aggressively. However, there are many opinions
about what constitutes sustainability in foodservice. LeanPath has identified a five-part framework which encompasses
all types of sustainability initiatives we have observed in foodservice.

Measuring Customer Satisfaction


 A company exists because of its customers. A famous economist, Theodore Levitt once said “The purpose of a business is to create and keep customers”. If this is true, then why is so little time spent on measuring the satisfaction of our customers? 

Measuring and analysing customer satisfaction can help a business not only keep its customers, but provide valuable insights into how to attract new customers. This document examines best business practices in creating and sustaining a comprehensive customer satisfaction programme. 

Finishing Details: Latte Art


Delighting our customers means creating a delicious cup of coffee, but also a beautiful one! Here's a great tutorial on how to do that. 

Video of Latte Art

Best Practices

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