Quality Control

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Quality control is vital to our operations, to delighting our customers, and upholding our brand standards. This is the home of all quality control materials, audits, and instructional videos to help you meet your quality control goals.  

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Thursday, March 13 2014

Thursday, December 12 2013

  • 4:21pm
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  • 4:19pm

    Using a pour over is an easy and convenient way to brew excellent coffee at home. The keys to getting good results are: using high quality, fresh beans; grinding the coffee correctly; using clean equipment; pouring correctly; using the right dose and temperature of water.

    You’ll need a cone, coffee, a filter, a grinder, a cup for waste, and a mug for your coffee.

  • Your profile picture
    2:58pm
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    Customer-centricity in Retail: Improving the Customer Experience
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    Customer-centricity in Retail
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  • 11:43am
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    [[{"fid":"582","view_mode":"teaser","fields":{"format":"teaser","field_file_image_alt_text[und][0][value]":"","field_file_image_title_text[und][0][value]":"Customers"},"type":"media","attributes":{"title":"Customers","height":"160","width":"240","class":"panopoly-image-quarter media-element file-teaser"}}]]Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since 1999 (U.S. Commerce Department), retailers continue to close stores. At the same time, they create new formats and reformat old stores in an effort to balance revenue generation with cost control. And, as customer retention and acquisition become more important, retailers struggle to understand how to create opportunity from each customer interaction. Retailers often find that creating that interactive dialogue with custo
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    [[{"fid":"582","view_mode":"default","fields":{"format":"default","field_file_image_alt_text[und][0][value]":"","field_file_image_title_text[und][0][value]":"Customers"},"type":"media","attributes":{"title":"Customers","height":"393","width":"590...
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  • 11:42am
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    Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since 1999 (U.S. Commerce Department), retailers continue to close stores. At the same time, they create new formats and reformat old stores in an effort to balance revenue generation with cost control. And, as customer retention and acquisition become more important, retailers struggle to understand how to create opportunity from each customer interaction. Retailers often find that creating that interactive dialogue with custo
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    [[{"fid":"582","view_mode":"teaser","fields":{"format":"teaser","field_file_image_alt_text[und][0][value]":"","field_file_image_title_text[und][0][value]":"Customers"},"type":"media","attributes":{"title":"Customers","height":"160","width":"240","class":"panopoly-image-quarter media-element file-teaser"}}]]Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since...
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  • 11:41am
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    Delighting our customers means creating a delicious cup of coffee, but also a beautiful one! Here's a great tutorial on how to do that. 
     
    Delighting our customers means creating a delicious cup of coffee, but also a beautiful one! Here's a great tutorial on how to do that. 
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    How to Make a Latte Art Heart | Perfect Coffee [1]
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    [1] http://www.youtube.com/watch?v=i4xTz_OwlSQ
      
     
     
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  • 11:39am
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    [[{"fid":"572","view_mode":"default","fields":{"format":"default","field_file_image_alt_text[und][0][value]":"","field_file_image_title_text[und][0][value]":"Happy Customers"},"type":"media","attributes":{"title":"Happy Customers","height":"360","width":"640","class":"media-element file-default"}}]]
     
     A company exists because of its customers. A famous economist, Theodore Levitt once said “The purpose of a business is to create and keep customers”. If this is true, then why is so little time spent on measuring the satisfaction of our customers? 
     
     A company exists because of its customers. A famous economist, Theodore Levitt once said “The purpose of a business is to create and keep customers”. If this is true, then why is so little time spent on measuring the satisfaction of our customers? 
     
    Measuring and analysing customer satisfaction can help a business not only keep its customers, but provide valuable insights into how to attract new customers. This document examines best business practices in creating and sustaining a comprehensive customer satisfaction programme. 
     
    Measuring and analysing customer satisfaction can help a business not only keep its customers, but provide valuable insights into how to attract new customers. This document examines best business practices in creating and sustaining a comprehensive customer satisfaction programme. 
     
     
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  • 11:32am
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    How to Make a Cappuccino | Perfect Coffee [1]
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    [[{"fid":"567","view_mode":"teaser","fields":{"format":"teaser"},"type":"media","attributes":{"alt":"CAPPUCINO [a cup for you]","height":"390","width":"640","class":"panopoly-image-video media-element file-teaser"}}]]
     
    This is a great video on how to make a perfect cup of cappuccino. Please review for training purposes only. 
     
    This is a great video on how to make a perfect cup of cappuccino. Please review for training purposes only. 
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    [1] http://www.youtube.com/watch?v=2Ao5b6uqI40
      
     
     
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  • 11:31am
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  • Your profile picture
    11:28am
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    The customer has more power in today’s retail landscape
      
     
    Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since 1999 (U.S. Commerce Department), retailers continue to close stores. At the same time, they create new formats and reformat old stores in an effort to balance revenue generation with cost control. And, as customer retention and acquisition become more important, retailers struggle to understand how to create opportunity from each customer interaction. Retailers often find that creating that interactive dialogue with custo
     
    Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since 1999 (U.S. Commerce Department), retailers continue to close stores. At the same time, they create new formats and reformat old stores in an effort to balance revenue generation with cost control. And, as customer retention and acquisition become more important, retailers struggle to understand how to create opportunity from each customer interaction. Retailers often find that creating that interactive dialogue with custo...
    Read more
  • 11:27am


    Executive leaders across all industries continue to face market challenges. Competition continues to accelerate; and, in retail, large chain stores compete by aggressively buying market share through acquisition, while small specialty and pop-up stores often lack the cost efficiencies of their larger competitors. New digital buying options fragment the retail purchase process, giving customers the ability to shop anytime, from anywhere. Digital shopping opportunities make it challenging for retailers to keep and build store traffic without big price incentives—however, these discounts can hurt overall profitability. While total retail sales reached $4.7 trillion in 2011 in the largest year-over-year increase since 1999 (U.S. Commerce Department), retailers continue to close stores. At the same time, they create new formats and reformat old stores in an effort to balance revenue generation with cost control. And, as customer retention and acquisition become more important, retailers struggle to understand how to create opportunity from each customer interaction. Retailers often find that creating that interactive dialogue with custo

  • 11:20am

    This team is responsible for reviewing all store audits. 

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Newly Added Best Practices

Learn the Pourover Coffee Method

Jennifer Yu's picture
Submitted by Jennifer Yu on December 12, 2013 - 4:19pm

Using a pour over is an easy and convenient way to brew excellent coffee at home. The keys to getting good results are: using high quality, fresh beans; grinding the coffee correctly; using clean equipment; pouring correctly; using the right dose and temperature of water.